CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: BALRARE@yahoo.com

or fill in our contact form:

 

FAQ

01

I’ve found the gear I want but can’t select my size

 

This may occur if the item is not stock in that particular size. You can chat with us using the button the the bottom-right of the screen or send us a message.

03

Has my order been sent yet ?

 

Please allow the specified amount of days before your package is shipped. You will receive an email once your package has been shipped. This email will also  include your Tracking Number.

05

Part of my order is missing

 

We apologize if this has occurred and you should contact management immediately. 

07

Which methods of payments can I use?

We accept ALL payment types including Pay Pal accounts.

09

Is it safe to order online?

 

Definitely! Our site is SSL Secured and your banking and personal information will be kept confidential.

02

Can you give me more information about the clothes?

 

You can find information about each product, before adding the item to your cart. If you would like any further information, feel-free to contact us.

04

Can I track my order ?

 

Yes! Once your package has been shipped, an email containing your tracking number will be provided. Please allow 24 hours for USPS to update their system.

06

You’ve sent me the wrong items

 

If there is an mix up, you should contact  management immediately.

08

I forgot to use my discount code

 

Unfortunately, if your order has been placed we cannot enter your discount code. We apologize for any inconvenience. 

10

Delivery - How much is it and how long does it take?

 

Our Delivery Options vary, therefore we suggest you choose the most appropriate option. Please bear in mind that, orders are prepared before shipping.

Priority Mail delivers within approximately, 3 to 5 days and costs $8.

Priority Mail delivers within approximately, 2 to 3 days and costs $31.

ADDRESS

Brooklyn | New York

KariymBalthazar@gmail.com

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